At p989 we treat your personal information with the same discretion and care we apply to your funds. This Privacy Policy explains precisely what data we collect from Pakistani players, why we collect it, how we store and protect it, and what rights you have over it. Transparency is a commitment, not a formality.
Your Privacy Matters: This Privacy Policy forms part of the p989 player agreement alongside the Terms & Conditions. By registering a p989 account or using any p989 service, you acknowledge that you have read and understood how p989 processes your personal data as described in this document.
p989 is Pakistan's leading online casino and sports betting platform, operating at https://p989.bet and serving registered players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. We are committed to protecting the privacy and personal data of every player who chooses to register and play with us.
This Privacy Policy sets out in clear, plain English exactly what personal data p989 collects about you, the lawful basis on which we process that data, how long we retain it, who we may share it with, the technical and organisational security measures we employ to keep it safe, and the rights you hold over your own information.
This policy applies to all personal data collected through the p989 website, mobile-optimised platform pages, customer support communications, KYC verification processes, and any other interaction you have with p989 as a service. It should be read alongside the p989 Terms & Conditions and Responsible Gaming policy.
For the purposes of this Privacy Policy, p989 is the data controller responsible for the personal data of registered players. As data controller, p989 determines the purposes and means by which your personal data is processed.
All data protection queries, access requests, erasure requests, and privacy-related complaints should be directed to the p989 data protection contact at [email protected] with the subject line "Data Protection Request". p989 will acknowledge all such requests within five (5) business days and will respond substantively within thirty (30) calendar days of receipt.
p989 collects only the personal data that is reasonably necessary to provide its services, meet its regulatory obligations, and ensure a safe and responsible gambling environment for Pakistani players. The categories of personal data we collect are set out in the table below:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan or photograph | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence | Registration |
| Financial Data | JazzCash / EasyPaisa account number, bank account details (HBL, UBL, Meezan, Raast), transaction history, deposit and withdrawal records in PKR | First deposit & ongoing transactions |
| Gaming Data | Bet history, game session logs, wagering amounts, win/loss records, bonus usage, responsible gaming limit settings | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, session timestamps | Automatic — on each platform visit |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with p989 | When you contact p989 support |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS, preferred game categories | Registration & account settings updates |
p989 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond that contained in a CNIC document submitted for age and identity verification purposes.
The majority of personal data p989 holds about you is information you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or update your account preferences. This includes all identity, contact, and financial data listed in Section 3.
When you access the p989 platform, certain technical data is collected automatically through standard web technologies, including cookies, web server logs, and session tracking scripts. This data is used for platform security, fraud detection, and service improvement. It includes your IP address, device identifiers, browser type, and session activity. See Section 7 for full details of p989's cookie usage.
p989 may receive personal data about you from third-party sources in certain circumstances, including:
p989 ensures that all third parties who provide us with personal data do so on a lawful basis and in compliance with applicable data protection standards.
p989 processes your personal data only where there is a lawful basis to do so. The table below maps each processing purpose to its legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your p989 account | Performance of contract |
| Processing deposits and withdrawals in PKR | Performance of contract |
| Age verification and KYC compliance (21+ requirement) | Legal obligation |
| Anti-money laundering (AML) checks and fraud prevention | Legal obligation |
| Responsible gaming monitoring and player protection | Legal obligation & legitimate interest |
| Customer support and dispute resolution | Performance of contract & legitimate interest |
| Platform security, fraud detection, and abuse prevention | Legitimate interest |
| Sending promotional emails and SMS (where opted in) | Consent |
| Analytics and platform improvement | Legitimate interest |
| Compliance with legal, regulatory, and licensing requirements | Legal obligation |
Where p989 relies on consent as the legal basis for processing (for example, marketing communications), you have the right to withdraw that consent at any time through your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
p989 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
Some of the third-party service providers p989 works with may process personal data outside Pakistan. Where personal data is transferred internationally, p989 takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses consistent with internationally recognised standards. p989 will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.
In the event that p989 is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. p989 will notify registered players via email before personal data is transferred and becomes subject to a different privacy policy.
Cookies are small text files stored on your device when you visit the p989 platform. They allow the site to recognise your device across page requests and sessions, remember your login state, and collect aggregate usage data to help us improve the platform experience for all Pakistani players.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of the p989 platform, including your ability to remain logged in during a gaming session. p989 does not use third-party advertising or tracking cookies from external ad networks.
p989 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration & identity data | Duration of account + 7 years post-closure | AML regulatory obligation |
| KYC documents (CNIC scans) | Duration of account + 7 years post-closure | AML & licensing obligation |
| Financial transaction records (PKR) | 7 years from transaction date | Financial record-keeping obligation |
| Gaming history & bet records | 5 years from account closure | Licensing obligation & dispute resolution |
| Support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Technical / server log data | 90 days rolling | Security & fraud prevention |
| Marketing consent records | Until consent withdrawn + 3 years | Legal obligation (consent audit trail) |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised aggregate data (for example, site-wide wagering analytics) may be retained indefinitely as it is no longer personal data.
p989 employs a multi-layered security architecture to protect your personal and financial data. Our technical and organisational security measures include:
While p989 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your p989 login credentials confidential and for using strong, unique passwords. If you suspect your account has been compromised, contact [email protected] immediately.
As a p989 player, you hold a number of rights over the personal data we hold about you. These rights are described below. To exercise any of these rights, contact p989 at [email protected] with "Data Protection Request" in the subject line and include your registered account username.
You have the right to request a copy of all personal data p989 holds about you. p989 will provide this information in a commonly used electronic format within 30 calendar days of receiving a valid access request.
If any personal data p989 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Some corrections may require re-verification of your identity via CNIC documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that p989 is legally required to retain certain data (such as KYC and transaction records) for up to 7 years regardless of a deletion request.
You may request that p989 restrict its processing of your personal data in certain circumstances — for example, while a dispute over data accuracy is being resolved, or while an objection to processing is being considered.
Where p989 processes your personal data on the basis of consent or contract, and by automated means, you have the right to receive a structured, machine-readable copy of that data for the purpose of transferring it to another service provider.
You have the right to object to p989 processing your personal data on the basis of legitimate interest, including for direct marketing purposes. Where you object to marketing, p989 will cease processing your data for that purpose immediately.
Where processing is based on your consent (for example, marketing SMS or email), you may withdraw that consent at any time via your account settings or by emailing p989 support. Withdrawal does not affect the lawfulness of prior processing.
p989 services are strictly for adults aged 21 years and above. p989 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification through CNIC documentation is a mandatory step in the p989 KYC process and is applied before any player is permitted to make a deposit or place a bet.
If p989 becomes aware that personal data has been collected from an individual who is under 21 years of age, the relevant account will be suspended immediately, all associated data will be reviewed, and the account will be closed. Any balance held (net of bonus funds) will be returned to the originating payment method following investigation.
If you believe that a minor has registered a p989 account, please contact [email protected] immediately so that the matter can be investigated and resolved without delay.
p989 sends promotional emails and SMS messages to players who have explicitly opted in to marketing communications at the point of registration or through their account settings. Marketing communications from p989 may include bonus offers, PSL cricket betting promotions, new slot game announcements, and seasonal campaigns tailored to Pakistani players.
You may withdraw your consent to marketing communications at any time by:
Opt-out requests are processed within 5 business days. You may continue to receive transactional and service-related communications (such as deposit confirmations, withdrawal notifications, and security alerts) even after opting out of marketing, as these are necessary for the operation of your p989 account.
p989 does not share your personal data with third parties for the purpose of those third parties marketing their own products or services to you. Your contact details will never be sold to or shared with external marketing companies.
The p989 platform may contain links to third-party websites, including game provider information pages, payment method support pages, or responsible gaming resources. These third-party sites operate independently of p989 and have their own privacy policies. p989 is not responsible for the privacy practices or content of any external website.
We encourage all p989 players to review the privacy policy of any third-party website they visit. The presence of a link to a third-party site on the p989 platform does not constitute an endorsement of that site's privacy practices.
p989 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The updated policy will be published on this page with a revised effective date prominently displayed.
Where changes to this Privacy Policy are material — that is, where they meaningfully affect how p989 processes your personal data or the rights you hold — p989 will notify registered players via the email address held on file at least fourteen (14) days before the changes take effect. Continued use of the p989 platform after the updated Privacy Policy comes into effect constitutes your acceptance of the revised terms.
The current version of this Privacy Policy is effective as of January 2026. If you have any questions about a previous version of this policy or the changes that have been made, please contact [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way p989 processes your personal data, please contact our data protection team using the details below. All privacy-related enquiries are handled with the utmost confidentiality and are escalated to a senior p989 team member where required.
Email: [email protected]
Subject line: Data Protection Request
Response time: Acknowledgement within 5 business days; substantive response within 30 calendar days
For responsible gaming tools including self-exclusion, deposit limits, and cooling-off periods, please visit the p989 Responsible Gaming page. For full details of your contractual rights and obligations as a p989 player, please review the p989 Terms & Conditions.
Privacy Highlights
A plain-English summary of our core privacy commitments. These highlights do not replace the full Privacy Policy above.
Every byte of data exchanged between your device and p989's servers is protected by TLS 1.2+ encryption. Your CNIC details, bank account numbers, and JazzCash / EasyPaisa credentials are stored encrypted at rest using AES-256, the same standard used by international financial institutions.
p989 collects your CNIC solely for the purpose of verifying your age (21+) and identity as required by our licensing obligations. Your CNIC data is never shared with advertisers, data brokers, or any third party that is not directly involved in KYC verification or AML compliance.
p989 will never send you promotional SMS or email without your explicit opt-in consent. You can withdraw marketing consent at any time through your account settings, with no effect on your ability to continue using the platform. We do not sell your contact details to any third-party marketers.
You have the right to request a full copy of all personal data p989 holds about you at any time. Submit a data access request to [email protected] and p989 will respond within 30 calendar days with a structured, machine-readable export of your account data.
p989 does not deploy third-party advertising networks, social media tracking pixels, or external analytics platforms that profile you across the web. Our analytics are first-party and anonymised. Your p989 browsing activity remains within the p989 platform and is never passed to external ad tech providers.
p989 does not retain your personal data indefinitely. Defined retention periods apply to every data category — from 90-day server logs to 7-year KYC records mandated by AML regulations. When retention periods expire, data is securely deleted or irreversibly anonymised. Your data is never kept longer than legally or operationally required.
Play With Confidence at p989
Your personal data is protected. Your deposits are secure. p989 delivers PSL cricket betting, 500+ slots, and live dealer tables in PKR — for verified Pakistani players aged 21 and above, backed by the privacy commitments in this policy.